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Order Tracking

Once your order has shipped, you will receive an email from us with a link to track your order.
Please allow 5-7 business days to receive a tracking number while your order is hand-crafted, packaged, and shipped from our facility.

You can also enter the order name and your email in the box below to get the status of your shipment.

If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.

Order number
Your email
I forgot my order number

If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.

TRACKING FAQs

When will I get my order?

Your orders shall be shipped out from our warehouse located at: Asia and China factory.

Please kindly note your order will be processed for stocking, packing, and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:Delivery Time = Processing time + Shipping time

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

  • North America region (excluded Mexico): 21-25 days

  • Europe & UK: 21-25 days

  • Australia, New Zealand, and other regions: 21-28 days

Can I add or remove products from my order?

Sorry! To ensure your order arrives on time, we generally begin processing an order as soon as it is placed. As a result we are unable to make any changes to your order after it is placed.

Where can I find my order number?

Your order number can be found at the top of your confirmation email. Please check your inbox, including your spam folder, for your confirmation email. If you still cannot locate your confirmation email, complete the form below.

CONTACT

ECOTHAO FLOWER LLC
UNITED STATES: 1942 Broadway St. STE 314C Boulder CO 80302, United States
VIET NAM: No. 30 Dich Vu 4 Street, Mo Lao Ward, Ha Dong District, Hanoi City, Vietnamsupport@bikergod.com
24/7 Customer Service!
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Phone: +1(817)666-3338 (Texting Only)

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